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Help Desk

Frequently asked questions

If you are having serious  problems please call on Toby on 0408957798 or email @ info@bodyboardking.com

Otherwise these steps should help you out!

I'm Having trouble Purchasing?

If you're having trouble purchasing, just click on your desired item, then click "add to cart".

If you want any other items go to the relevent category, find them, click on them and click "add to cart".

Next step is to go to "shopping cart" (top right) , This will show item's in your cart,
Next step press "checkout" in the "shopping cart" box.

This will take you through the checkout process,
Just sign up under "New Customer" entering your email address and password then "Register"

This will take you to the next page wher you add your billing and shipping address then press "Proceed to Next Step"

This will take you to the payment page.

Make sure your details and items are correct and choose a "shipping method"

Next step is to choose a "payment method"

For Australian Customers we accept Visa, Mastercard and Amex as well as Paypal, Direct Bank Deposit, Cash or you can pay over the phone if you'd prefer. Call on 0408957798.

We only accept Credit Card and Paypal for overseas customers.

After you've chosen payment method and enetered your details press "Proceed"

This will take you to the final payment page where you will get a confirmatio once payment is made you will receive a confirmation email.
Your purchase will be shipped the same or next business day!

How can I change Currency?
You can change the currency of the site by choosing your countries currency from "Change Currency" on right hand side of page.

A drop down Menu will appear below "Change Currency" This allows you to select your desired currency.

How can I calculate shipping costs?

You can also calculate the shipping yourself.
Just add the items to your cart by pressing "add to cart"


Then in "shopping cart" (Top right corner of site), it says "Calculate Shipping" Press "Calculate Shipping"


Add your postcode and Country and press Calculate Shipping Price.
This will give you shipping cost options in the currency you've chosen.


Can i get a refund?
If  you chose the wrong size or If you have a faulty product you can return the item for a replacment or money back guarantee as long as it is undamaged (wrong size) or there is a reasonable reason for refund.

Do you ship overseas?
y
es we ship overseas to every country!  

How long wil my order take?
We ship your order out same or next business day so it sould arrive 1-2 days after your purchase. Overseas orders 4-10 Working Days.

Is it safe to use my credit card over the internet?
Safer than going to the bank! The 128 bit encryption codes we use are as good as any bank. All information is kept private and confidential.

I don't have a credit card or paypal, how can i make a purchase?
No problems we also accept Direct bank deposit  for Australian Orders or Western Union for Overseas Orders. (Our bank details are shown when you choose direct deposit in checkout) or you can pay cash when you pick up from our showroom:

5/722 Pittwater Rd Brookvale NSW 2100

Otherswise you can call us on 0408957798 to pay over the phone. We also accept Western Union, Money order & personal cheques please send to above address with a note with your address and order.

Thanks Toby
 

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